Towbin Dodge using Yo-Yo scams
I attempted to purchase a 2008 Dodge Caliber from Towbin Dodge in Henderson, NV on 6/5/2010, this was the beginning of my nightmare.From the start I told them due to dislocating both of my knees I can not drive a stick, the first car they tried to sell me was a stick.
Bob our salesman called me "rude" and "disrespectful" because I expressed my displeasure at him trying to finance us a car I can't drive. After we finally got that taken care of, we were financed for the car we wanted. This is where things get really shady. We had the car for 20 days, did not receive the green slip so we can register the vehicle.
The receptionist kept telling us it takes up to 30 days, Nevada law says they are required to have it to you with in 21 days. On the 20th day of having the car we get a call saying the "financing fell through"and that if we didn't come up with more money to put down we would have to return the car. First off this type of "bait and switch" is known as a yo-yo scam and is currently being debated in congress to be made illegal. Second the dealership is required at least in the state of Nevada to notify you by mail with in 15 days if your financing falls through, this did not happen.
When we went into the dealership to confront them about this they said well if you give the car back now you will have to pay rental charges of $39.00 plus mileage, I have a 60 mile commute round trip for my job. I informed them that we would need to see what we could do and then come back. We came back with all of our contract information, information we got from a friend of ours who's a district attorney, and all the information on Yo-Yo scams. We spoke with Kai who appeared very apologetic, and we showed him the information, he admitted that he wanted to get another job and not work for them.
However the floor manager who refused to give us his real name told us he's been doing this for 25 years and there is NOTHING illegal about it. The sales people went of to talk to another manager about what was going on, and not one but THREE other customers of the dealership came up to us complaining that the exact same thing was happening to them. I gave them what information I had, and Andy came out and threatened to have me ARRESTED! He said I was slandering his dealership and causing a nuisance, I said no these people asked me a question.
He said "I've been behaving like a gentleman, you need to act like a lady" Mind you I wasn't screaming, I wasn't yelling I didn't even raise my voice, but I was being threatened with arrest.
Finally we got our down payment back and left the dealership with out any further hassle...or so I thought.A couple days later I got a voice mail from the dealership while at work, the gentleman Kai was very professional until he THOUGHT he had hung up the phone, he refers to us as the "f*cking pain in the *ss couple, pulling a whole bunch of *ullshi* he then repeats the fact that he wants another job" In the end we were able to get the same car in a better color with 20,000 less miles, same price, lower interest rate, and a warranty at a different dealership.